PLEASE TAKE NOTE
1. 18” Star Shape Balloon (X2)
2. 11” Plain Latex Balloons (X6)
3. Balloons are all helium filled.
4. The foil balloons can float about 72 hours (3 days) for indoor and 24 hours for outdoor.
5. The latex balloons can float about 9 hours for indoor and 5 hours for outdoor.
Note: Balloons float time is based on approximation and varies with different environmental condition. We will not be held liable for under-performance or expectation. Should any balloon(s) not be available, Freeman Florist will substitute with balloon(s) of similar colour and equal value.
A) Balloons inflation time
– Foil balloons are inflated 2 to 3 hours before delivery to check for leakage or manufacturers defects.
– Latex balloons are inflated 1 hour before delivery.
B) Balloons inflation capacity
– All balloons will be inflated to a maximum of 95% of its capacity to allow for hot air expansion.
C) Balloons delivery
– All helium inflated balloons will be packed in large plastic bags for easy transportation.
D) Refund policy
– Items sold are not exchangeable or refundable except defective items.
– Request for exchange must be made by phone immediately upon receipt of the helium balloons. (Please check to satisfaction, thereafter no exchange or refund will be entertain)
– Freeman Florist will only do a voucher refund if defect is truly manufacturing fault.
E) Safety Instructions
– Do not breathe in helium from a balloon. Helium is neither toxic nor flammable, but breathing it may cause discomfort and in serious cases, asphyxiation.
– Burst latex balloons may be a potential choking hazard for young children.
Returns and ExchangesThere are a few important things to keep in mind when returning or exchanging a product you purchased. You must return the flowers in good conditions within 12 hours of receipt of your bouquet or arrangements. Please note that we do not deliver to Marina Bay Sand Hotel & shopping, Tuas, Jurong Island. There is an additional surcharge of $10 for Army Camps, Sentosa, Changi Cargo Complex, Alps Avenue, PSA Ports and All Universities and Polytechnics. You will be contacted to make payments before the orders is executed. Freeman Florist shall deliver the products purchased to the place of delivery designated by customer and agreed to by Freeman Florist as evidenced in customer’s invoice or e-mail confirmation by Freeman Florist. Freeman Florist will not be responsible for products delivered to incorrect addresses supplied by the sender or unsuccessful deliveries arising from the recipient not being present at time of delivery stated by customer. Second attempt to deliver or re-route requested by sender, a surcharge of $15.00 Singapore dollar is applicable. That delivery will also be placed at the lowest priority. On Valentine’s Day week (7th to 15th) will do not deliver to Marina Bay Sand Hotel & shopping, Tuas, Jurong Island, Army Camps, Sentosa, Changi Cargo Complex, Alps Avenue, PSA Ports and All Universities and Polytechnics. Freeman Florist reserves the right to replace any item with another of equivalent value depending on stock availability.
- You have 12 hours to return or exchange an item from the date you received it.
- Only items that have been purchased directly from Us.
- Please ensure that the item you are returning is in order of all elements.